Reflections on the Future of Platform as a Service (PaaS)
Cloud solutions are evolving rapidly with users eager to easily leverage the underlying infrastructure. Platform as a Service (PaaS) is one option that help developers meet their needs. Typical cloud...
View ArticleCloud Expo NY: Best Practices for Delivering Oracle Database as a Service
Many enterprises are pursuing cloud computing to reduce costs and speed time to value, all with lower risk and improved service levels. We’ve seen many customers succeed by organizing their...
View ArticleTelecom Reaps Benefits from Service Virtualization
TTNET, the largest internet service provider in Turkey, with six million subscribers, significantly improved applications deployment while cutting costs and time to delivery. What was the situation...
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Report Highlights Need for Alignment Across Customer Experience, Customer...
Like any relationship, the customer-company relationship is the sum total of all the interactions. These days, those interactions take place across a variety of channels, and a new report from Lithium...
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10Gen Introduces MongoDB Backup Service
This may just be a Big Data first. 10Gen, the MongoDB company, is introducing MongoDB Backup Service, a cloud-based solution geared toward its customers who use large data sets. Read full story… Follow...
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Customer Service Provider KANA Integrates Email Solution with Analytics Platform
With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a...
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Salesforce Buys Social Clipping Service Clipboard
Salesforce has purchased startup Clipboard, which provides a Web content clipping and social bookmarking service. Read full story… Follow us on Twitter Join free newsletter View upcoming events Find...
View ArticleDid the ‘Neophiliacs’ Build the Cloud Service Model?
There’s an inherent sense of almost forced innovation that appears to pervade the information technology industry. As we constantly push forward into perpetual cycles of reinvention, continual...
View ArticleDisaster Recovery as a Service for VMware Users from TwinStrata
“Our cloud disaster recovery service enables VMware users to recovery data and applications seamlessly at a fraction of the cost, making disaster recovery, business continuity and compliance with...
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Oracle Updates Service Cloud, Releases Mobile Agent iPad App
Mobile devices are a main way of getting in touch with companies’ contact centers, and Oracle has updated its Service Cloud and released a mobile agent iPad app to address these complex events. Read...
View ArticleAre You Using an Older Version of Salesforce.com’s Service?
The answer is – it isn’t possible. “No one’s ever on an old version of Salesforce.com because Salesforce.com is multitenant, that is everybody shares the same servers, so when those servers are...
View ArticleGo Beyond IaaS to Deliver ‘Anything as a Service’
Many organizations want to expand upon the IaaS foundation to deliver cloud services in all forms – software, mobility, infrastructure and IT. Understanding the strategy, planning process and tools for...
View ArticleSYS-CON.tv Interview: Distributed Database as a Service
“We are a very unique product, being a Distributed Database as a service, kind of meeting in between Big Data, NoSQL and mobile,” explained Sam Bisbee, Director of Technical BD at Cloudant, stated, in...
View ArticleGreen IT: How Infrastructure as a Service Can Lead to 80% Energy Savings
The data center industry, especially cloud providers, has recently been in the spotlight for massive power consumption. For example, if the industry were a country, it would be in the Top 15 users of...
View ArticleHow Do You Price a Cloud Service? Subscription, Consumption, Other Model?
If you are like most businesses you struggle with the age-old problem of trying to define the perfect price for your service. You also struggle with what can and is offered as a service. While this is...
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Cloud Service Models (IaaS, SaaS, PaaS) + How Microsoft Office 365, Azure Fit In
Cloud is a hot, but ambiguous buzzword in the IT industry. A Sofware Developer may describe the Cloud in a different way than a System Admin, while a Database Admin may have an altogether different...
View ArticleNJVC Platform as a Service to Include Google Geospatial Services
NJVC® was selected by Network Centric Operations Industry Consortium (NCOIC) to provide the platform as a service (PaaS) element of a cloud-computing-based humanitarian assistance and disaster response...
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The Shifting Buying Patterns of Cloud Service Adopters
We’ve certainly come a long way. Over the last couple of years, we’ve witnessed the trials and tribulations of the early-adopters of managed cloud services, and we’ve observed how the offerings have...
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Aspect Software Buys IVR Provider Voxeo for Multi-Channel Customer Service
In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through. Customer interaction vendor Aspect Software is...
View ArticleSYS-CON.tv Interview: Autonomics in Service Management
“Think about IPsoft as a remote infrastructure management company, managed services done very differently in two flavors. One, being able to manage anything, anywhere in an information services...
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